Custom Orders
How fast can I get a custom order?
We require a minimum of 14 days notice for a custom order. At this time, we are accepting large custom orders with a 10 dozen minimum. You can find more info about these here. Occasionally we may be able to accommodate a rush order. Email [email protected] to inquire!
Please note all custom orders are for pickup only from our Lake Stevens shop.
How do I place a cookie order?
Predesigned Sugar Cookies:
Pre-designed sugar cookies are available by the half or full dozen for pick up.
- Pre-designed cookie orders require at least 4 days notice
- Keep an eye out for new designs each month
- Pick-up only from our Lake Stevens shop (no shipping available)
- We decorate all of our sugar cookies with buttercream icing
We are offering Custom Cookie orders with a 10 dozen minimum. Find out more here.
Ingredients / Allergies
We do have a variety of desserts that do not contain nuts, however, because some of our desserts do contain nuts we cannot guarantee that our kitchen is nut free.
Do you sell Gluten Free baked goods?
We are not a gluten free facility, however, we do offer a gluten free sugar cookie as part of our treat selection. Although we do our best to prevent any cross contamination, we cannot guarantee that our kitchen is 100% gluten free.
Merchandise Returns/Exchanges
We do accept returns of unworn/unwashed within 14 days of the package being delivered, in exchange for shop credit. Shipping costs are the responsibility of the customer and will not be included in shop credit. Items can only be returned for store credit – no refunds or exchanges will be given. Please include your name, order number and email address with your return. Please email us for the shipping address to [email protected].
Once we receive your item, we will email you with a discount code for the amount of the item to be used towards a future purchase.
Online Orders
How do I place a cookie order?
Predesigned Sugar Cookies:
Pre-designed sugar cookies are available by the half or full dozen for pick up.
- Pre-designed cookie orders require at least 4 days notice
- Keep an eye out for new designs each month
- Pick-up only from our Lake Stevens shop (no shipping available)
- We decorate all of our sugar cookies with buttercream icing
We are offering Custom Cookie orders with a 10 dozen minimum. Find out more here.
Shipping
We ship our Classic Cookies Nationwide in half or full dozen quantities. We ship out every Tuesday, for orders placed by midnight PST the Sunday prior. Orders placed after Sunday will be sent Tuesday of the following week. You can order these here.
Packages are sent USPS Priority Mail and should arrive within 2-4 business days. This is only an estimate and we are unable to guarantee arrival dates.
Jenny Cookies Bake Shop proudly bakes all of our cakes and cookies from scratch and we decorate with buttercream icing so unfortunately we are unable to ship any other treats at this time.
Can you ship to Canada / Australia / International?
Unfortunately we are not shipping any items outside of the USA at this time. Check back soon as we are working on it!
